Are you our next leader? We have a personality-driven, measured and knowledgeable approach to client services and we're looking for someone to inspire and get-hands on with several top-tier accounts in our corporate team, offering experience and strategic guidance to the wider client services and service area teams. 

Client responsibilities:

  • Lead the service area teams to deliver client quotas to a high quality and on time  

  • Have a proven track record of corporate client successes. Ideal sectors include professional services, education and utilities.  

  • Identify and take opportunities to create best-in-class client work and campaigns  

  • Working closely with industry insight to help inform new strategies and the continuous improvement of existing strategies 

  • Adhere to strict quality assurance processes, showing low-to-no mistakes across all client planning and deliverables 

  • Show have you’ve been able to build strong relationships with clients, enabling to negotiate and discuss serious matters with a deeper level of trust and understanding 

  • Be a stickler for time and budgets, showcasing how you’ve been able to balance client budgets, direct costs and team costs to manage profitable accounts 

  • Be involved with key new business activities, helping to grow our client base 

  • Continually develop and standardise systems and best practices – both human and technological – for content strategy, creation, distribution, and maintenance 

Internal responsibilities:

  • Be a leader in the business, helping inspire and make an impact on those around you. This includes: 

  • Driving forward our culture by using and implementing our values 

  • Be an advocate of the tree brand, ensuring that our own tone of voice, assets, and presentations are all refined and in-line with our brand 

  • Be a fantastic communicator 

  • You are a planner with the ability to manage through multiple tasks 

  • Resilient and happy to use feedback to improve 

  • Focus the teams – not only yours – to work smarter and on budget. The commercial approach to the team must include: 

  • Staff are clear on client quotas and work they are expected to deliver 

  • Direct costs are kept to a minimum  

  • Seek efficiencies and opportunities to improve time and cash expenditure across all accounts – from internal to freelancers 

  • Monitor time so we don’t over service clients 

  • Support the directors in forecasting and reporting – using data and analytics to help drive this through   

About us:

  • Leading content agency for the social era 

  • Growing progressive brands  

  • Specialising in strategy, creation and activation  

  • Creating technology at the intersection between platform and people 

  • An accelerator for personal and professional progression   

  • One of the most awarded independent agencies of the last two years 

  • The Drum Top 100 Independent Agency

If this sounds like you, please email your CV to clientservices@thisisthetree.com, alongside an outline of why you’d be perfect for the role and your favourite GIF.